Shipping & Returns
Every Galigak piece is carefully prepared and packaged before dispatch.
Orders are normally dispatched within 2–3 working days. If an item is made to order, its estimated preparation time will be shown on the product page.
Shipping
United Kingdom
Estimated delivery within 2–3 working days after dispatch
Free UK delivery is automatically applied at checkout.
Europe
European orders are sent using Royal Mail International Tracked.
Estimated delivery within 3–7 working days after dispatch
Worldwide
Worldwide orders are sent using Royal Mail International Tracked.
Estimated delivery within 5–10 working days after dispatch
Delivery times are estimates and may be affected by customs processing, local postal services or circumstances outside our control.
Once your order has been dispatched, you will receive an email with your tracking information.
Customs and import charges
Orders delivered outside the United Kingdom may be subject to local import VAT, customs duties and handling charges.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and must be paid by the recipient.
Galigak cannot determine these charges in advance. We recommend contacting your local customs authority for further information before placing an order.
If an order is refused because customs or import charges have not been paid, return shipping costs and any charges incurred may be deducted from your refund where legally permitted.
Returns
We hope you will love your Galigak piece. If you change your mind, you may request a return within 14 days of receiving your order.
After notifying us, you must send the item back within the following 14 days.
To request a return, please contact us and provide:
- Your order number
- The item you wish to return
- The reason for the return, if you would like to provide one
Items must be returned unworn, unwashed and in their original condition, with all tags attached.
You may inspect an item as you would in a physical shop. However, we may reduce the refund if the item has been worn, damaged or handled beyond what is reasonably necessary.
Customers are responsible for return postage unless the item is faulty, damaged or incorrect. We strongly recommend using a tracked postal service, as returned items remain your responsibility until they reach us.
Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, as applicable.
Where required by law, we will also refund the cost of standard delivery. Additional charges paid for express or upgraded delivery are not refundable beyond the cost of standard delivery.
Please allow additional time for your bank or card provider to process the refund.
Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and include photographs of the item and its packaging.
We will arrange an appropriate repair, replacement or refund and cover reasonable return postage costs.